It’s Friday so it’s time for a Flaanimal 5.0 update. You’re looking at the first complete customer build bike which for us is a monumental milestone. Chris was the FIRST build order on Feb 15th and we’re so happy to get him his bike in that order. Thanks for hanging in Chris, we know you’ve been excited and you’ve been absurdly patient. Chris actually moved a lot of parts from his 3.0 Flaanimal to this 5.0 platform. It’s quite a bit more capable and a lot lighter as well!
GENERAL PRODUCTION UPDATE:
Not many frames have arrived yet. We’re in FedEx and shipping broker hell. We have tracking numbers but also tracking “exceptions” which means “WTF” in Fedex speak. We’re working on it with intensity + finesse (which means you can only nag so much then you have to just wait for people to do their jobs).
Final finishing on the frames has proven to be quite labor intensive. Twice this week we’ve said “make it more perfect” and knowingly caused delays. We hate to do it but there is no option. QC is QC.
20 frames will arrive when FedEx sorts their stuff out
70 frames will ship to us around the 7th.
More frames will ship to us around the 14th.
More frames will ship on the 21st. The rhythm is basically one air shipment per week.
ANY FRAMES NOT PRE-ORDERED prior to Tuesday the 28th will be shipped via ocean which has a 4 week transit time. We expect to see those frames mid to late September. Do we love that? No! But we’d rather deliver the facts now than apologize that things are late in September.
We are very aware that we are well past our estimated dates on Flaanimal 5.0. We’re really sorry about that and we know that some people feel really let down by that. The offer always stands: If you can’t or won’t wait for your bike we get it and can refund you. Rodeo is super solid financially and we don’t spend pre-order proceeds before we deliver the order to the customer.
Our big ask is this: if you are not canceling your order please don’t call or email asking for an update on your bike. Everyone here is 100% busy working on builds and logistics and we’ve spent quite a lot of time in the last few weeks answering phone calls and emails from people who understandably want an update. But we’re to the point where we are simply a small company and have finite hours in a day and we need to spend those hours on the production / fulfillment side more than the email / phone call side. We realize that we’re making a huge ask here. We’re asking people who made that first big deposit of trust when they ordered to almost write us a more or less blank check or trust. We realize that’s a big ask, but we’re asking anyway. If you ask around about Rodeo you will find that our customer service and follow through track record is absolutely excellent. We’re committed, we care a ton, and we’re going to get these bikes out to their owners.
Thank you!
-Stephen Fitzgerald / Founder
